If you’re switching service providers but staying within the same geographic area, you can keep your existing phone number. This process, known as phone number porting, can be done between wireline, IP, and wireless providers.
Starting the Porting Process
You can request service from a different company at any time. When changing companies, follow these steps:
- Review Your Current Contract: Check for any early termination fees or outstanding balances you need to pay.
- Do Not Terminate Your Current Service: Keep your existing service active until your new service is set up.
- Contact the New Company: Initiate the porting process with your new provider.
- Provide Required Information: Give the new company your 10-digit phone number and any additional necessary information.
Are There Fees for Porting?
Companies may charge a fee for porting your number. However, you can ask if these fees can be waived or negotiated. Once you request service from a new company, your old company must port your number even if you owe money for an outstanding balance or termination fee.
Duration of the Porting Process
The FCC requires that simple ports, which generally do not involve more than one line or complex adjustments, be processed within one business day. For wireless providers, you may be able to use your phone within a few hours. However, porting from wireline to wireless service may take a few days.
Service Issues During Wireline to Wireless Transition
If you are porting from a wireline phone to a wireless phone, there may be a period when you have two phones with the same number. Ask your new wireless company if you can continue using your current wireline number during the one-day transfer process.
Be aware that Wireless 911 location and callback services (where available) might be affected during the transition. While calls should go through, 911 operators might not be able to call you back if disconnected. Check with your new company if your 911 service will be affected during porting.
Additionally, your wireline long-distance company will not transfer with you. Your new wireless company will likely provide long-distance service, but confirm this with them.
When Porting Is Not Possible
If you’re moving to a new geographic area, you might not be able to keep your current phone number when changing providers.
In some cases, rural wireline service providers may receive waivers from state authorities exempting them from porting requirements. If you are unable to port your number for this reason, contact your state public utilities commission for more information.